Thanks for reaching out and being a Kits user. Unfortunately, as per our terms, we do not authorize refunds. However, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.
If you purchased an annual subscription in error or would like to appeal your case, please create a ticket and a member of our team will get back to you shortly. If you would like to cancel your subscription, you can do so on our subscriptions page at this link when logged into your account.